I ordered this vacuum because it got stellar reviews and was a great price here on Overstock. When it arrived, one of the small parts required for assembly was broken. I called Dyson, and it took several hours for me to speak to a customer service representative (they have a "all representatives are busy; we will have someone call you back" option on their phone line). When I did get someone on the phone, they were helpful, but basically my options were to send it back (and honestly, I didn't think I could figure out how to get all the pieces back in the box) or to take it in for repair. The nearest repair facility was 30 minutes away. I choose to have it repaired (it was under warranty), so the next day I took it in and dropped it off. I got it back a week later. It works fine now, but the inconvenience and time I spent just about negated the savings. I have bought refurbished appliances before, but I will think twice about doing so again after this experience. The vacuum itself is very lightweight and easy to use. The canister is much smaller than that of my previous vacuum, so it requires emptying more frequently. It works well on both hardwood and area rugs, and does a good job with the high volume of animal hair generated in my hone.