I needed a vacuum. My family swears by Dyson, but I couldn't bring myself to shell out $$$ for a new one. So I took a chance on buying refurbished. Aside from a scuff or two, it looks new--and it runs like new, too. I can't believe how much dirt came out of my carpets! There were one or two tricky things about putting it together properly, but it was done in 10 minutes and I couldn't be happier.