10downing Review

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From excited to disappointed
 from Oregon,  May 5, 2012

"Telescope reach wand extends 15.7 feet with no awkward parts to assemble" is about as innaccurate a description I've ever seen. The wand and tools are nearly impossible to use, due to several factors: The hose is so stiff, that you can't extend it more than a few inches without the whole vacuum snapping at your heels. Plus, once you pull the wand out (which is actually part of the machine handle) there is no way to pick up the machine and bring it with you easily (or, more accurately, keep it from falling over) when you use the tools. Also, because of the inability to throttle the suction on the tools (my last Eureka had this feature) you can't use the hand tools on any type of fabric (drapes, sofas, small area rugs) because once the tool hits the fabric it sticks to the tool so hard you can't move around the item. Sounds oxymoronic to complain about too much suction, but when it comes to using the Dyson hand tools, too much suction IS a bad thing. The roller makes so much noise on start up, and shuts off if you use it on carpet that is too thick (which, in my case is a simple plush). There is no way to adjust for different carpet heights, because the machine is supposedly "self-adjusting." Every time I clean out the collection cup, I have to stick my hand in and disslodge most of what it has collected. I think this is due to the collection cup diameter being too small (a design flaw). Way too many issues for the amount you pay for the machine.

  • How did the color on site compare with the actual product? Accurate Colors
  • Please tell us about the quality of the product. Too soon to tell - some issues with the roller
  • How accurate was the on site description of the product? Poor
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