jperez1969 Review

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Defective Vacuum replaced ni 2 days
 from Hesperia, CA,  Feb 27, 2012

Well, my first lemon from the Big "O", but it was a good experience nonetheless. I was excited to ditch my piece of junk Bissell that I bought for $69, I got what i payed for that's for sure. I was excited to receive my Dyson, very well packaged, no room for damage in transit.For a refurb i couldnt tell the difference between new and refurb, it unpacked very well, pretty self explanantory to put together, i didnt require the manual to out together and I'm not a scientist by any stretch. I plugged in the vacuum in, i attached my accessory attachment. to clean my blinds that were very filthy.Cleaned them very well, i might add - happy in that respect. Next, I started vacuuming my berber carpet and certainly picked up dirt that my Bissell couldnt, my canister picked up dirtt that I had no idea was there. All of a sudden I heard a loud "rrrrrahhhhhKKK,rrrrrahhhhhKKK" sounded like the clutch was not engaging and stripping gears. I tried to convince myself it wasnt defective, but something was definitely wrong. I called Overstock support within 15 minutes, they were really helpful - Service Rep was really apologetic and evengot approval frrom her mgr to ship another vacuum out without receiving the bad unit. WHo does that?? unheard of, right? Thanks "O", I got my vacuum within 2 business days. Unpacked the replacement, put together the vacuum even quicker than before. I was up and running within 2 minutes. My only disappointment was that my replacement did look like a refurb this time - which wasnt a big deal since I was expecting that quality from the first shipment. I did notice that the label on the box said "GRADE B", by first vacuum said "GRADE A", so there are different levels of refurbs. The vacuum has a really "SHARP" front edge to get those dusty edges. Overall I am 100% happy with the service and product and honestly can say that I will always buy a Dyson knowing that these vucuums literslly "SUCK" in a good way!! P.S. Read the manual thourougly and get familiar with all the buttons and levers because you can end with a mess. For example when removing the dust from the canister i PRESSED THE RED BUTTON, THE BOTTOM OF THE CANISTER DOOR FLUNG OPEN AND DROPPED ALL MY DUST I HAD JUST VACUUMED ON TO MY RUG. sidenote** My Bissell couldnt pick up all the dirt correctly. so read the directions!!

  • How did the color on site compare with the actual product? 100%
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  • How accurate was the on site description of the product? 100 %
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