moabmisty Review

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Unfortunate that this went this way
 from Moab, Utah,  Jan 24, 2012

So here is my issue, I ordered the Dyson DC28 and received it promptly from overstock. I was very excited, opened the box put it together and began to vacuum my living room. The sucking power on this machine is amazing and I have no complaints about that. I stopped emptied the very easy to empty canister and then moved the vacuum to begin in the hallway. That's when the problem happened. The handle would not go back no matter what I tried. I called customer service and they were amazing. They immediately send out a new machine. I packaged up the old one and sent it back. The new one arrived two days later but did not arrived in the normal box. I opened the box and it had been dropped in shipping and broke the connector for the handle. I again called customer service and again they were wonderful. They sent me out what would now be my third new Dyson DC28. This evening the new vacuum arrived, I excitedly opened the box, put it together, vacuumed my living room, emptied the canister and guess what happened.... the handle stuck again! This time I called Dyson because I thought maybe there was something wrong with the vacuum the could be fixed. Their suggestion: "Return it and get your money back. Then buy the DC41 Animal it's a better vacuum and won't give you the trouble." So that's what I ended up doing. It's a sad thing because I really did love the old one. I hope the new one is better.

  • How did the color on site compare with the actual product? same
  • Please tell us about the quality of the product. Good power - Poor Design
  • How accurate was the on site description of the product? good
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