I was so excited to purchase this vacuum only to have it break down within the first four-five uses. As if that's not bad enough, I have been without this vacuum for almost 3 1/2 weeks while it is getting "repaired". The customer service is also terrible as they can only apologize and pass me onto someone else. If I had to do it all over again, I would not purchase a Dyson product. There should be no reason why this supposed top of the line vacuum breaks right away!