The vacuum cleaner we received looked brand new. The package was impressive, easy to open and breakdown for re-cycling. The unit assembled easily. The cleaner is easy to use and has a powerful suction. It runs quietly and picks up impressive amounts of dirt. Lightweight, and easy to empty. The telescoping wand pulls out of the handle and is ready to use. We would recommend this unit to anyone with rugs and/or hardwood floors. The ball mechanism makes it easy to get around furniture, just lean the handle left or right and it turns.