Bought about 1.5 -2 years ago through Overstock the refurbished one. Came in original box, clean with all promised attachments. still haven't used the extra carpet powders....The results without already made such a big difference we didn't bother!Still operates as new!No troubles at all. It is easy to operate, doesn't take a genius to figure it out. Is a little heavy to carry up and down the stairs....and be aware that the pieces are made of plastic and not steel so handle with some care. Got two small kids under 5, two basset hounds that spread hair like crazy, but our house still looks reasonably well with this dyson. The suction did manage to " eat" some of our carpet, but now we just pay better attention to the " loose threads" areas and so far no more disappearing carpets. Well worth the money! Would buy it again.