I heard nothing but positive responses to the Dyson animal and so when Overstock offered it at a $100+ savings, I jumped at the chance to own one. I have four cats and the pet hair just keeps on comin'. The vacuum worked swell the first two or three times I used it, and I was pleased with the suction, although it was a bit heavier than the cannister I was used to. After the third time I used it, the vacuum began to lose suction. I noticed a gap between the hose and its connection to the body of the vacuum, so I placed duct tape over it. This didn't fix the problem. I took the vacuum apart and found the round washable filter was jammed with hair. I cleaned this off and the suction improved somewhat, but it was never as strong as it was when I first got it. This was the first time I ever purchased an item that had been "refurbished." Considering I'm $350+ out of pocket and back to using my cannister, it will also be the last time I purchase an item stating it has been refurbished as well. The Dyson is not pretty enough to be displayed as a postmodern work of art, so it sits, lonely and desolate, in the closet so I won't have to see it and feel like an idiot for spending all that money for a clever coat tree.--Disappointed in Big "D"