My wife heard about the great price on refurbished Dyson vacuums at overstock.com from a friend at work. We've never been happy with the inexpensive little canister vacuums we've bought in the past, so decided to look at a Dyson at a local retailer. We were impressed both with the industrial look and strength of the machines, as well as the high prices they asked for new units. We then realized what a good deal we could get at overstock.com. We ordered one immediately, but got a message back that overstock was out of stock. Then within a couple of weeks we got another message that our unit had been shipped. The box it came in was totally destroyed during shipment, but the vacuum was in perfect condition. I read the manual, practiced working all of the clips, buttons, and attachments, and tested the unit on the area rug in the den. Wow! We had just vacuumed the rug with our old canister, but the Dyson pulled a shocking amount of dirt and pet hair out of that rug. We are now believers in Dyson vacuums, and we are really pleased with overstock's prices. Thank you, overstock.com.