I am mostly pleased with the vacuum. It looks great, brand new actually. You would never know from looking at it that it was refurbished. It has great suction, and with two long hair dogs that is a real help. I never cared for wall to wall carpets with dogs, they never seem to get clean. But this vacuum seems to get everything.The power attachment seems to work great, and the loooong hose for hand tools is a wonderful design feature.There is one issue with it. The dog hair seems to get stuck around the belt, and has to be cleaned every other time I use it. There is a very loud almost grinding noise to alert me of this necessity. If it wasn't for that, I would give it 5 stars. I have never had this happen with other vacuums, whether they were cheaper, or more expensive. I have read on other sites that this can be an issue, but I am hopeful that it doesn't become a major factor and adversely effect it's performance. I am still a bit concerned about buying refurbished, so have ranked it a 4 out 5 for durability.