I got so lucky! We have five cats and a dog, so we really need a high-quality vaccuum cleaner. I saw a TV advertisement for "Overstocktober " offering FREE SHIPPING. I had been shopping for a Dyson vaccuum and thought I'd look on Overstock.com after seeing the TV ad. After reading reviews on refurbished Dyson vaccuums, I saw that I could save a lot of money- especially during the FREE SHIPPING promotion. The vaccuum arrived in about a week.. If I had not known that it was refurbished, I would not have know it was not factory new. The vaccuum cleaner is the absolute best I have ever used. I had wanted a Dyson for quite a while and had high expectations which it met. It is relatively light weight and easy to use. One of the features I especially appreciate is the "hands free" emptying feature. It is also quieter than I expected. I paid less-than $*** for this Dyson vaccuum cleaner and, as I mentioned- FREE SHIPPING. Wonderful!