First I shopped around numerous web sites and found Overstock to be the lowest price for the exact same item. The service from Overstock has always been top of the line. The only complaint with this produce is the holding chamber is too small and needs to be emptied often. But I can live with that . This model is around t 7 pounds lighter than other vacuum cleaners and it cleans up every type of carpet we have with out having to switch anything. You won't be sorry for this purchase and I've never been sorry for shopping at Overstock.