I am very impressed with this machine. I had to call the toll free number on the side of it to get it together. Unfortunately, the directions lack words and only show you how to assemble with pictures. The pictures aren't very helpful. But I received great directions and the CS rep. stayed on the phone with me until we had the machine together and running. Great customer service. I'm happy to have this Dyson, it's everything they claim. Great power and mobility, plus ease of use. I was surprised at how it was delivered. I knew the delivery date and had to be at UPS the day before for another shipment. I asked about picking up the vacuum there, since I assumed they wouldn't leave such a pricey object on my doorstep. I was wrong. They left it on my doorstep! All turned out well, but I was surprised they would have taken that chance. It wasn't a small box and it was obviously sitting at my door in full view of the street. Hmmm.