At the time that I made my purchase the produce was billed as completely assembled but arrived in 3 separate pieces. I called to complain and a young man named Tyler was very apologetic and said he would look into changing the product description after contacting Drive Medical. I hung up satisfied, until I attempted to assemble the peddler, and discovered that it should have come in 4 pieces. I called back much more upset. Pablo, the second young man I spoke to was also very apologetic and helpful and I am not expecting the missing piece in the mail. Customer service was great, it's a shame they were needed so much. I find that at 6ft. 3in. tall use of this product is difficult from my easy chair. I have better luck on the bed, just no back support.