donmetzler Review

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 from Sarasota, Fl.,  Jan 28, 2014

I ordered a walker to use on a cruise I was going on with my wife. The first order came in with a broken wheel, I was emailed a return label and sent it back. You did an outstanding job of replacing the old walker and I had my new one in 2 days. Took it on the cruise and went to watch a demonstration, sat down on and a wheel feel off sending sprawling onto a marble floor causing me to land on my left elbow and knee,Ialso scraped up my right arm. Had to have the crew take and repair the wheel by rethreading the leg ancd srewing the wheel and tighten the jam nut, which by the way the other wheel was found to be loose and also had to be tighten. I Think the manufactuer should reimburse me the cost of the walker and improve their quality control . The fall on my caused a hematoma which I am going to doctor to have it drained, I also think they should pay for my doctors visit.Please let meknow how you will resolve this issue. Thank you, Don Metzler

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