My husband and I had been looking for a bed with frame for several months when we happened upon the Doral King Size Bed with Frame. First we could not believe our eyes when the shipping was only $1 at the time. Overstock kept us informed via email when they had received, processed, and shipped our order and have kept in touch with us to assure our satisfaction. It was very securely packaged when we received our order. We are very pleased with the bed. It is exactly what we wanted. I work for an Automotive Financial Company where customer service is key to our success so understanding the meaning of a satisfied customer is very important to me. I can not say enough good things about my experience with Overstock.com. I work day to day to ensure a level of trust and satisfaction with my customers and definitely will be passing the word to them to keep Overstock.com in mind when they fill out their Christmas or any other time of the year list. Thank you for your wonderful service and excellent product.