I was a bit apprehensive about ordering these pillows after reading one of the reviews where they were described as "crunchy". I did order them and am so pleased. They exceeded my expectations. They are very comfortable and in my opinion, the perfect blend of not too soft and not too firm. In fact, I am ordering another set. The shipping was very fast. I received my new pillows less then 48 hours after placing my order. Now that's service!