Overall this laptop is a good product. My reason for the average rating is due to the written description and customer service. Before buying this laptop I contacted customer service asking if there was a slot for a micro sd card and was told no, this laptop did not have this. I bought something to use so my daughter could bring up her card on her laptop. Now that we have the laptops I see that there is a slot. So, I wasted money on buying something extra. And then in the description it states the laptop has a web cam but only one of the laptops I bought (I bought two of these) had a web cam installed. I had to end up buying a web cam for the second computer which was a waste of money since it only works for Skype but not for recording videos so I still have to spend more money and buy another one. Overstock was kind enough to refund some of my money for the missing web cam and I do appreciate that but I wish they would have checked the laptops out before sending them. I feel Overstock needs to double check their descriptions before putting a product on their web site and also needs to better train their employees.