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Beautiful Sink, very frustrating delivery
 from San Diego, CA,  Jan 21, 2012

This was the first time we were disappointed with Overstock. After initially receiving the email saying it was on its way, we waited patiently for 10 days. We finally decided to contact Overstock, and the costumer care person said it was arriving "tomorrow". The FedEx tracking did not say so, so we tried to clarify that, and the lady insisted that it was arriving "tomorrow" and we should not worry. Come next day, we waited all day at home so we wouldn't miss the shipment, it did not arrive. This time, we contacted the Overstock again and the Costumer care person said they had to track it. It will take a few more weeks. We requested that they ship the new one immediately (since we couldn't get started on our project until we had this sink... everything is custom made!), but they said NO. Really??? Alas, they ended up shipping a new one after they couldn't find it (or something), so we waited another 2 weeks and it's finally here. Is it beautiful? Yes. It is bigger than average vessel sink, heavy, with a beautiful bean line (like Tiffany's bean, my wife says). We just wished it came quicker and the service was better.

  • How did the color on site compare with the actual product? same
  • Please tell us about the quality of the product. heavy and beautiful line
  • How accurate was the on site description of the product? accurate
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