From the description of the product I was expecting a "firm" pillow. I was thrown off by the words "Softie Around". I did not think this was referring to the firmness of the pillow but more to thread count of the pillow. What I received was a very squishy soft pillow with absolutely no support for your head (thus the description "softie around"). In fact the pillow was so quishy you need to bend it in half to support your head. I did not even try to sleep on it. I took one feel and shipped it back right away. As an aside, I was also notified that I would receive a refund for only one pillow when I had purchased two. I called customer service and they took care of it immediately bgut it was still a hassle to have to deal with this. As for the quality, it looked like a very well made pillow.
- How did the color on site compare with the actual product? Correct color
- Please tell us about the quality of the product. good but confusing as to firmness
- How accurate was the on site description of the product? correct