jrdb Review

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 from Denver, Co,  Sep 6, 2011

It took me ages to figure out how to put this together. I had already taken the old rod and curtain off. It's very weird to put together. In the end, one hour later, i realized there were two pieces the same size which were supposed to be different sizes. I was sick so I was annoyed when I had to put the old rod and curtain back up, find overstocks number and ask for replacement parts. I have to say my initial response was very annoyed and I wished I bought it in a store so I knew the color (wouldn't have bought it) and could return it instantly if the parts were wrong. However, overstock was incredibly awesome. They immediately ordered the parts and sent me a confirmation email. However, the parts were not available so I got an email within 2 days saying they were replacing the entire rod, it was shipped already and here's the tracking number. Seriously, overstock rocks and for any inconvenience from the manufacturer overstock over-compensated with their customer service. I was extremely impressed with their response. Not once did we argue nor did I have to beg. I simply said this is this, what can you do. They went above and beyond to sort it out. If overstock ran the government we'd all be in heaven. Thank You overstock for such great service. I'll most definitely order from you again!

  • How did the color on site compare with the actual product? i thought it would be more brown and if the light hits it right it can be. It looked more brown bronzy online and looks more silver bronzy in person
  • Please tell us about the quality of the product. it seems solid but is a pain to put together
  • How accurate was the on site description of the product? minus the color it was alright
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