I am very pleased with this purchase. I use 24 oz of filtered water and 12oz of coffee every time, and I have a consistently great, hot cup of coffee. There are some dry spots where the water doesn't seem to touch the coffee at all when I do a large 12 cup pot. The lid is not hard to put on, take off, or even use when pouring. The carafe keeps the coffee hot for a long time. I gave it four stars because it does not have a charcoal water filter, it doesn't do small 2 and 4 cup pots, and the top doesn't seem to sit quite right over the filter. Maybe it's to avoid steam building up in the filter? I don't know. It's taller than most coffee machines so you may not be able to use it under a counter. It is simple to use, easy to clean and makes a great cup of hot coffee.