I actually watched the entire DVD on how to use prior to using. This coffee pot is a nightmare. You have to clean between each brewing. Does not matter if you brew one cup or 12. Not so bad? The cleaning is like doing surgery. Add to that the fact you get a luke warm pot of coffee and I would take a Mr Coffee over this expensive waste of money any day of thew week. I was willing to pay for a GOOD coffemaker. Now after two pots of coffee I am ready to scream. Called the company and they admitted that it was a poor design and that their consumers did not like it. I asked for it to be replaced with anything, even at half the value ($200!!!) and the answer was not, but we can send you another one if you pay for shipping and get it back to us. If it is a poor designa and you know it, why would I want another. I thought they were a good company. No more. Dismal customer srevice and product guarantee. BUYER BEWARE, go to a coffeeshop...much less expensive than my mistake!
- How did the color on site compare with the actual product? Fine
- Please tell us about the quality of the product. Poor, absolutely does not work as advertised.
- How accurate was the on site description of the product? Totally misleading