The appearance of the coffee maker is that of a used appliance. The stainless steel has scratches and needs to be buffed. I have tried polishing, but still looks used. The scratches and spots also add to the used appearance. I should have spent the few extra dollars and bought a new coffee maker. I am disappointed since this appliance is always on the kitchen counter I would recommend that if you are concerned about appearances, buy new. The coffee maker itself works wonderfully. I am pleased with the performance of the product...just not the appearance.