This is an excellent product. I bought my coffeemaker as a refurbished product and I've had nothing but great performance so far. My only complaint is that it's a little hard to get all the coffee out of the carafe. It's difficult to explain, but it's a very slow pour and you have to turn the carafe almost upside down before you can get any to come out. But, that's a very minor complaint because I love everything else about it.