After one year of use the grinder stopped working. I called the 800 customer service number listed in the booklet and they were able to troubleshoot the problem with me. The shoot had become clogged with coffee. The booklet didn't adequately describe how to clean this but now I know. The good - it looks good, makes good coffee. The bad -the carafe doesn't keep the coffee very hot and it's difficult to pour, especially when it is almost empty.