phudpucker Review

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Avoid Cuisinart
 from Fort Worth, Texas,  Sep 13, 2010

This item fails to live up to expectations. It is the second Cusinart grinder I have purchased, and neither performs adequately. This item was purchased as a spice grinder; something for which Cusinart advertises the product. My first project was to grind some dried chili peppers. After several attempts and many long moments of both continuious and pulsed grinding, the outcome was a small bit of powder and a great deal of large pieces. When I attempted to grind the same product in a small Black & Decker coffee bean grinder, the outcome was a nice, fine powder. Because of my previous experience I decided to contact Cusinart cstomer relations via email. Prior to doing so I took photos of the pieces of chili from the Cusinart grinder, and of the powder from the B&D. These photos were attached to a very detailed email. Several days later I received a boilerplate response as if I were seeking warranty repair and never addressing my concerns. So much for the customer care experience.

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