I have been needing/wanting a new toaster for a while now! The nice toasters that I want are always so expensive. I saw this refurbished toaster and thought I would buy it and give it a try. I was a little skeptical about buying something refurbished. I had this idea that something would be wrong with it, but I bought the toaster anyway and thought I would give it a try...especially for the price. I am happy with this toaster. It works perfectly. The only thing wrong is I noticed a little dent on the side of the toaster. Nothing major though. I love Overstock and shop Overstock all the time!!