After extensive research, we purchased this several months ago, and it is still going strong. It looks great on our counter, is user-friendly, and makes good coffee. I gave this 4 stars, as opposed to 5, because some guests have said that the hot water feature (which is why we invested in this model over a much cheaper model) tastes a bit like coffee. I'm not sure how this is possible, as there are two separate reservoirs; however, I have made tea this way and tend to agree. Otherwise, we are happy with our purchase, and Overstock had the best price around for this model!