after reading the reviews, I went ahead and decided to purchase this mattress pad. I just bought a new bed and when I asked for firm, the store gave me ultrafirm which is too hard for me. This mattress pad did make my bed more soft and comfortable for my back and hips as I've been having all kinds of issues lately. I do not know where the nay sayers are getting their information, I really like this and if it turns out later on that something went amiss. I will let you know then.