I ordered the Cricut Expression Cutting Machine that came with 2 cartridges that made it a very hard deal to pass up. The price was just right!! The package was delivered when expected via UPS. However, upon arrival, it would not load the mat into the machine. I called customer service immediately and the lady that helped me was beyond professional. She listened to the machine and informed me that it was making a strange sound. She continued to walk me through the steps in order to fix it. However, we ran into a problem and she informed me that she would be sending a replacement Cricut to me. I understand that sometimes machines don't perform to their full potential, but the replacement has worked without a glitch. I'm so proud that I purchased this item from Overstock and will definitely be purchasing more items in the future!!
- How did the image on site compare with the actual product? Exact comparison
- How accurate was the on site description of the product? Accurate
- Please tell us about the quality of the product. The original Cricut was not of good quality, but the replacement is of great quality!!