tomhenry Review

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Nothing but problems... but great customer service
 from Chicago,  Feb 21, 2012

The bike arrived on schedule, but the left casing panel was craked and broken. I called customer service and they agreed to send a replacement part. However, instead of the left casing panel they sent the right casing panel, which was also cracked. They offered several options, including a partial refund. Before I could respond, they said they found a replacement part and shipped it---both left and right panels. Although the left was the correct casing panel and it was not cracked, it was badly marred. The final resolution with the parts department was a credit. The bike rides okay and assembly was not difficult, but the unit is cheap.

  • How accurate was the sizing? N/A
  • Please tell us about the quality of the product. Cheap
  • Was the product free of any manufacturer defects? No
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