I bought this bike about a month ago. The packaging was fine, no problems with FedEx delivery. Can't beat Overstock shipping price for this!! I didn't find this bike to be too heavy, carried it upstairs myself and put it together myself in about 1 1/2 hours. No issues with craftsmanship at all. No problem with direction confusion thanks to reading other reviews (Thanks for that!) As for using it, I find it comfortable, quiet and easy to adjust. Very easy on and off due to design, almost petite compared to some I've seen and that's fine with me as it makes keeping it in my bedroom a nonissue. I find you have to squeeze it pretty tightly for heartrate to function properly. If I have a complaint, the resistance is a bit easy. I am not it great shape but found myself using level 5 immediately. Now I'm on 7. As I improve, I wonder if 9 will be enough, but this is a very good bike for the money and I would recommend it to anyone who doesn't need really high resistance to get a work out.