My 1st cutter was DOA due to the hole in the boxes, and my 2nd cutter gave me fits for about the first 2 hours.....then I did some research on line for pointers. Other users have cut some very helpful video. 1. I do think the machines are inconsistent...settings that work well for one person may not work for you; however, they are a good starting point. 2. A cardstock layer to support your paper will help tremendously. As well as a 0 tab setting. And I have better luck with manual paper load/cut position than with the tray so far, but I expect that to improve. 3. I am only cutting from the cards thus far, but as I get used to the machine, I have to say I am pleased with the results! I hope to get the software working tomorrow. So while the learning curve is a bit steep and the manual a bit too thin, with a little practice, this machine can cut amazingly delicate shapes for you.