risktakr Review

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Don't Bother
 from Chicago IL,  Jan 2, 2013

AWFUL. When buying a magazine as a gift, go straight through the publisher. This was ridiculous. First, because I had made another purchase in addition to the magazine subscription, I couldn't list the address of my sister-in-law who I was giving the magazine to as a Christmas gift. So instead, I had to list my address. For 3 1/2 weeks now I have messed around with Overstock's customer relations people to switch the address to hers. Just yesterday (3 1/2 weeks after the initial purchase) they called to confirm the address AGAIN, and they had it listed in the wrong state!! In addition, while the invoice sent to me via email stated "SHIPPED", that was false. I was later told that it takes 8-10 weeks for it to arrive. Had they stated that on the description, I never would've purchased it. Then customer service was so unclear. I wanted to know if the first issue would arrive at MY house (since it was listed as "shipped" before I had changed it to my sister-in-law's address), or if it would go to her. That's when they started telling me "8-10 weeks" for delivery. I needed to know if I should buy a single issue to wrap for my sister-in-law for Christmas, but I didn't want to do that if they issue was "en route" to me. No one could really confirm that for me. Finally it was explained that it had NOT been "shipped" like the invoice stated, and that I wouldn't see the "Christmas gift" till March!! VERY DISAPPOINTING. This purchase on December 10th resulted in probably 6-8 contacts with Customer Service thus far, and the experience will "lag on" till March when I'll have to follow up with my sister-in-law to make sure the first issue arrives, and then all the way through February 2014 when the last issue should arrive at her mailbox. NOT WORTH THE AGGRAVATION. It would've been easier for me to individually buy the magazine for 12 months and ship them myself to my sister-in-law.

  • How did the image on site compare with the actual product? I don't know. It'll be 8-10 weeks before I'll even SEE the product.
  • How accurate was the on site description of the product? Still don't know. Waiting for the product to arrive, so I had to buy an issue to look at it.
  • Please tell us about the quality of the product. I'll let you know in 8-10 weeks.
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