I purchased the first one in August 2012. It came in factory wrapped plastic in a box. Upon opening it, it unfolded nicely and there was no odor whatsoever. It was a definite improvement to our mattress. We liked it so much, we purchased a second one. Unfortunately, the second one we ordered (as well as the third one we ordered) arrived in a different shaped box, were wrapped in a saran-like wrap, smelled horrible and neither were entirely clean. I returned the second one in hopes that the third one would be as nice as the first one, but it wasn't. I would give the first one I ordered an excellent rating and the second two a poor rating. I suppose one out of three isn't bad.