This pillow was exactly as described by Overstock but I'm afraid after I tried it I was disappointed. I bought the medium density but I guess I should have gotten the soft. I gave the pillow to my wife. It was just too firm for me. The only reason I said that I wouldn't recommend to a friend is that I don't know how the soft would feel. The pillow was delivered promptly and was well packaged. It did have a strong odor upon opening but that disappeared after a few days.