The order delivered as promised and it came in the shape of a tube and was not that heavy easy to unpack and it took about a day for it to get to the desired height. Minor odor not a big deal. We chose the firm mattress and I would suggest that you get this if you are over 150 lbs otherwise go softer. It is an amazing mattress, you get to sleep fast and you do not toss and turn it is the best nights sleep you will ever get. I highly recommend this bed.