I read every review on this site and also did somp consumer research. After reading everything I could I went along with the idea that a firm mattress would be too hard and purchased the medium Queen sized mattress. It is way too soft! I should have gone with the firm one. In addition these matresses are not returnable even after you only sleep on them for 1 night. Now I have a mattress that is not going to work at all. I've been very happy with everything I have purchased from O.com but this one is the exception unfortunately. The customer service agent I worked with was very nice but I couldn't send it back for a firmer one son now I'm out over $$$ dollars and still don't have a matress that allows me to sleep well. Perhaps I should have spent the difference and gone to a mattress store locally. Live and learn.
- How did the color on site compare with the actual product? accurately
- Please tell us about the quality of the product. The quality is okay
- How accurate was the on site description of the product? The on site description was not accurate. The Medium mattress is too soft.