Well I must say I have NEVER ever bought anything like this sight unseen or touched! This is a first for me I am the one who usually researches for 6 months and then waits for someone I know to buy it. Although I did read every review twice to make sure this is what i'm getting into. I am SO pleased with this purchase, my husband and I resorted to sleeping in separate rooms because we both could'nt stand any bed in our house. As with all the reviews, it came in about a week, in a large roll wrapped in heavy plastic with carboard around it. It has a nice suede like cover around it, and it did'nt have a scratch on it. It weighed 63 lbs, hardly had any odor at all. I've had it for about 2 weeks and I have never slept better!! It is so comfortable!! My husband took about a week to get used to it but now he loves it, he even asked how much was a queen so we could buy one for his parents. I have not one complaint about this purchase and it was my first ever for OVERSTOCK. Enthused about my secret bargain.