I ordered two chairs and really liked the way they look and they are in a room that won't get used much so I am ok with any quality concerns I have. HOWEVER, one chair came damaged and the process to return was pretty painless outside of the effort to re-box, as well as the fact that the delivery/pickup guy gave me lots of grief due to it's size. The damage is the wood is cracked apart where it curves around the back (kind of where your neck would touch) Well, the replacement showed up today and it too is damaged in exactly the same spot. I'm done with this chair - i'll keep the one but I'm worried that it too will crack -so much for my set.
- How did the color on site compare with the actual product? color is exactly as shown
- Please tell us about the quality of the product. the "wood" doesn't feel like wood-has a plastic-y feel and seems to crack at the seams
- How accurate was the on site description of the product? accurate