The trolley arrived on time and in good condition. It was a bit challenging to put together, but the instructions were good. It is a beautiful addition to my little kitchen and quite functional. I love the drop leaf, it extends the available space when needed, but tucks away nicely. Agree with some reviewers who said the wheels don't completely lock. It hasn't been problematic yet, but may be. One of the baskets was damaged and wouldn't work in the tracks. I called Catskill and told them the problem. The person answering was wonderful - she took my address and told me they'd get a replacement out right away. No questions asked. No need to return the damaged basket. It arrived a week later -- and this during the Catskill flooding from Hurricane Irene!!! I'm very impressed with the company's workmanship and customer service. I would give 4 1/2 stars if I could.