Although it took the full estimated shipping time and then some, customer service was helpful in explaining that it was shipping directly from Mexico so it would take up to 18 business days. Indeed it did. When it finally did come we promptly put it up, with the only issue being some loose treads that required retying. It's not quite a wide as the picture makes it out to seem, but nevertheless, it is roomy enough for two (relatively short people). Plus, the colors are fantastic.