I purchased this backpack for my 9-yr old daughter for 3rd grade. After 2 months the seams began tearing and within another month they were completely separated. After several attempts to contact Calpak for a replacement pack (I was not able to locate their phone #) I finally got a response. In order to get a replacement I had to pay a fee plus shipping, had to submit pictures, cut apart a large portion of the defective backpack and send it in (yes, another shipping cost). After another month, we received the replacement pack and within another month it to ripped (huge hole in a section that barely gets used). 3rd graders don't bring home that many books... Once again I contacted the company and they said/emailed too bad... you're out of luck. I will never again purchase another bag from CalPak. I can get over the poor quality, but not the poor customer service. I have never taken the time to write a review before, but I am now... hopefully you find this helpful!
- How accurate was the sizing? Very
- Please tell us about the quality of the product. Terrible