Well, either I got a lemon or most of the other reviewers are just excited about the backpack that just came in the mail at the time of their review. I've had this pack and been using it for a light day pack for occasional bus commutes into Downtown. For me, the size and the reflective strips were the main sellers. Like others, I was fairly excited about the great size and comfort, but that was back in mid-March '13. I am writing this review November 2nd, '13. A great deal of the stitching has come undone in a matter of days; on the inside liner and on one of the shoulder straps. All the pockets and zippers seem to be okay though. The reflective strips haven't dulled much, if at all. Hopefully, the few extra bucks I shelled out for an added warrant will correct this issue. It was a great backpack while it lasted.