indurtheb Review

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Missing parts, good quality bed
 from Florida,  Aug 24, 2011

I would have given this bed a 5 star review as it really is as good as you have read here in the other reviews. However that being said, when the bed arrived, I had a day or two to put it together before the mattress (coming from elsewhere) would arrive. When I opened the packages, I noted that the second bag of screws/fasteners was missing. I immediately contacted Overstock and they said that it would take a day or two until "a specialist" could get back to me about the missing parts. Knowing that this would ultimately probably be a week or two before the parts arrived, I set out on a mission that took me across the county, finally arriving in a small bolts and fasteners store. I was able to guess and get the parts needed on my own and put the bed together without that second bag of screws. Meanwhile, the parts specialist contacted me the next day and said that they were sending me the replacement parts I had asked for. A full week later, I got a small package (sent standard mail) from Overstock. When I opened it... I found that Overstock had sent me the WRONG parts. Again, this bed is awesome, even though I had to go on a wild goose chase for parts and spend another $10 on my own bolts. My overall experience, however, was not quite as awesome and I'm hesitant to do business with Overstock again, for furniture anyway.

  • How did the color on site compare with the actual product? As others have mentioned, it is a dark/slate grey, not black as it appears. This is actually preferable to me.
  • Please tell us about the quality of the product. The overall quality of the product seems top-notch, except for the missing parts (see review).
  • How accurate was the on site description of the product? Very accurate description of product.
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