This machine is very nice. However it worked from March 2010 until December 2010. Right in the middle of making a new Christmas apron it just started having tension issues that would not correct using the trouble-shooting instructions. This machine was refurbished. The machine was used very little prior to the tension issues. So it was not over use at the core of the problem. Overstock Live Chat was very nice and I am currently awaiting a follow-up call since I have thrown the box away and the machine has a manufacturers warranty also.