First off I want to say how impressed I was with the service I received from Overstock. I can't rate them highly enough for communication and delivery. I was kept informed of my delivery schedule by e mail from the time my order was placed to the time it was delivered. My sewing machine was dispatched on Wednesday 3rd November and I took delivery of it this morning, Tuesday 9th November. Five working days from the USA to the UK. Brilliant service. As for my new toy......... I've played with every button, knob, switch and dial for the last two hours and I still haven't come anywhere near to discovering what this machine can do. It's amazingly simple to operate (I'm not a natural born machinist), with clear instructions for those fiddly things, like changing needles, presser feet and winding bobbins (I did say I wasn't a natural). I've embroidered all our names onto every spare bit of material I can find and keep thrusting them under my children's noses only to be met with looks of disdain and comments of "yeah it's lovely mum". Why did I expect them to be excited about a sewing machine? I don't think there's anything this machine can't do, apart from make a cup of coffee! Every stitch has come out perfectly (yes I've tried them all, and the alphabet and the numbers) with no bunching of the material or unravelling of the thread. The puppies seemed slightly more excited than the children when I showed them their blankets, newly embroidered with their names around the edge. Everything that was described as being included with the machine was packed in the box as promised. The machine itself looks brand new, there wasn't a mark on it. All in all this machine is a must for anyone, whether they be a complete beginner or an experienced seamstress. To all you UK enthusiasts that haven't discovered Overstock yet, get your finger out and start ordering. Oh and by the way, you'll need a 100W Step Down Voltage Converter for this particular model for use in the UK . I picked mine up for about £30 from Maplins but you can get them cheaper on one of the auction sites. I wouldn't hesitate to use Overstock again and will definitely be recommending the site to all my friends.