ins21 Review

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Positive and Negative
 from New York, NY,  Apr 24, 2012

Unfortunately, the third time I wore the shoes, I was tying them up to go for a run and the loop where the laces feed through ripped. When I called customer service they agreed to take the shoes back, but they could not replace them. They could only offer a refund, which is unfortunate because the Brooks shoes were perfect. Customer service offer me a different brand, for more money, but I was only interested in this particular shoe. I like Overstock, but buying shoes online from a closeout retailer like Overstock is tough. Items cannot be replaced, only refunded.

  • How did the color on site compare with the actual product? Color matched just fine.
  • Please tell us about the quality of the product. Shoes fit great and felt great, but were defective
  • How accurate was the sizing? Size was perfect
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